Dispute Resolution Policy

Dispute Resolution Policy

This policy sets out how disputes between Prime VIP Transfer and users (consumers, partners or service providers) in connection with VIP transfer and tour services are resolved, in accordance with Turkish Consumer Protection Law No. 6502, the Consumer Arbitration Committees Regulation and related legislation.

1. Contact and Pre-Dispute Resolution

Complaints and requests may be submitted via customer service or the designated contact channels before formal dispute. Prime VIP Transfer aims to respond within a reasonable time and to offer an initial resolution.

2. Consumer Arbitration Committees

Under Law No. 6502, consumers may refer certain value and subject matters to Consumer Arbitration Committees. Committee decisions are binding on the parties (subject to statutory exceptions).

3. Consumer Courts

The consumer may always bring a claim before the consumer courts. The court with jurisdiction is the court of the consumer's place of residence or the place of performance of the contract.

4. Disputes with Other Parties

In disputes between a third-party service provider (e.g. chauffeur or transport company) and the consumer, the platform may provide relevant information and coordination; ultimate liability is determined by the contract between those parties.

5. Mandatory Mediation

Where required by law, mandatory mediation applies before certain court actions. The parties may settle following mediation or proceed to court.

Last updated: February 2026