Cancellation Policy

This Cancellation Policy outlines the terms and conditions for canceling bookings with Prime VIP Transfer.

1. Cancellation Timeframes

Cancellation terms vary based on when you cancel relative to your scheduled service:

More than 48 hours before service: Full refund minus processing fees
24-48 hours before service: 50% refund
Less than 24 hours before service: No refund
No-show: No refund

2. How to Cancel

To cancel your booking:

Contact us via email or phone using the information in your confirmation
Provide your booking reference number
We will confirm your cancellation and process any applicable refund

3. Refund Processing

Refunds will be processed:

To the original payment method
Within 5-10 business days
Minus any applicable processing fees

4. Force Majeure

In cases of force majeure (natural disasters, pandemics, government restrictions), cancellation terms may be adjusted. We will work with you to find a fair solution.

5. Service Provider Cancellations

If we need to cancel your service due to circumstances beyond our control, you will receive a full refund or alternative service arrangement.

Last updated: February 2026

Cancellation Policy