Refund Policy

Refund Policy

This Refund Policy explains when and how refunds are processed for Prime VIP Transfer services.

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Cancellation within the eligible timeframe (see Cancellation Policy)
• Service cancellation by Prime VIP Transfer
• Significant service failure or non-performance
• Duplicate charges or billing errors

2. Refund Amounts

Refund amounts depend on:

• Time of cancellation relative to service date
• Reason for cancellation
• Any applicable processing fees

See our Cancellation Policy for specific refund percentages.

3. Refund Processing Time

Refunds are typically processed:

• Within 5-10 business days after approval
• To the original payment method
• Subject to bank processing times

4. Processing Fees

Some refunds may be subject to processing fees:

• Payment gateway fees (if applicable)
• Administrative fees for cancellations less than 48 hours before service

5. Non-Refundable Items

The following are generally non-refundable:

• Services used or partially used
• No-show bookings
• Services canceled less than 24 hours before scheduled time

6. How to Request a Refund

To request a refund:

• Contact our customer service team
• Provide your booking reference number
• Explain the reason for your refund request
• We will review your request and respond within 2-3 business days

Last updated: February 2026